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Help Information

Free help is available via email to registered users for a period of one year.

Please send help questions using our message form or via email to:

support@onsetsoftware*NOSPAM*.com

NOTE: Please remove the *NOSPAM* from the above to make it our email address.

Be sure to include your registration number.  Responses will be sent to the email address associated with your registration number.  (Beta users should include their original email address in lieu of a registration number.)

If you have a problem that requires being 'talked through' because it is not covered in the manual, include a telephone number (USA only) and indicate the best time to have someone reach you.  We will call if we feel that we can't respond properly via email.

Be sure to check the FAQ's (Frequently Asked Questions) page on this website.